We're committed to providing you with a smooth shopping experience. Please read our shipping and returns policy below.

Shipping Information

We currently ship to addresses throughout the United Kingdom only. All orders are carefully packaged and dispatched with care to ensure your items arrive in perfect condition.

Processing & Delivery Times

Processing Time

Orders are processed within 1–2 business days of being placed. You'll receive a confirmation email once your order has been dispatched.

Delivery Time

Once dispatched, delivery within the UK typically takes 3–5 business days.

Total estimated time: 4–7 business days from order to delivery

Tracking Your Order

You'll receive tracking information via email once your order has been dispatched, allowing you to monitor your delivery every step of the way.

Returns Policy

We want you to be completely satisfied with your purchase. If you're not happy with your order, you can request a return within 14 days of receiving your item.

Return Requirements

To be eligible for a return, items must:

  • Be unused and in original condition
  • Be in original packaging with all tags attached
  • Include proof of purchase

How to Return an Item

Important: You must contact our support team before returning any items. Please do not send items back without prior authorization.

Damaged, Faulty, or Incorrect Items

While we take great care in packaging your orders, occasionally issues can occur during transit. If you receive an item that is damaged, faulty, or incorrect, we're here to make it right.

What to Do

Please contact us within 48 hours of receiving your order. When reporting an issue, please provide:

  • Your order number
  • Clear photos of the damaged, faulty, or incorrect item
  • Photos of the packaging (if applicable)
  • A brief description of the issue

We'll review your case promptly and offer either a replacement or full refund at your preference.

Refunds

Once we receive and inspect your returned item, we'll notify you by email. If your return is approved, your refund will be processed automatically to your original payment method.

Refund Timeline

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or card provider.

Partial Refunds

In certain circumstances, only partial refunds may be granted:

  • Items showing obvious signs of use
  • Items not in original condition or with missing parts not due to our error
  • Items returned more than 14 days after delivery